Posts Tagged ‘Retention’

5 Key Membership Site Metrics

membership site metrics

Where do you start when analyzing your membership site metrics?

There are 5 membership site metrics you must track and understand:

  1. Acquisition
  2. Retention
  3. Value
  4. Engagement
  5. Amplification

There are 2 types of Membership Site Metrics: Aggregate Metrics and Member Level Metrics. The first three are Aggregate Metrics because they are most actionable as sums or averages. The last three are Member Level Metrics because easily attached to a single member. Member Level Metrics can vary greatly from member to member. Segmentation of members uses member level attributes. (I put Value in both categories on purpose.)

Below I have defined each of these 5 metrics and describe how to use each one.

Read On…

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